1. Introduction
At Devroj Organic, we strive to provide you with high-quality organic and natural products. We understand that sometimes a product may not meet your expectations, and we want to ensure that you are fully satisfied with your purchase. This Refunds & Returns Policy outlines our process, conditions, and timeframes for product returns and refunds.
2. Eligibility
To be eligible for a return and refund, the following conditions must be met:
- The item must be unused and in the same condition as when you received it.
- The item must be returned within 30 days of the original purchase date.
- You must provide proof of purchase, such as a receipt or order confirmation email.
3. Process
To initiate a return, please follow these steps:
- Contact our customer support team at gunjan.saxena2019@gmail.com to request a return authorization.
- Pack the item securely in its original packaging, if possible, and include a copy of your proof of purchase.
- Ship the item to the following address:
Devroj Organic
A-103 Sainath Nagar
Kolar Road
Bhopal, India
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and credited to your account, depending on your payment provider’s policies.
5. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, unless the return is due to our error or a defective product.
6. Product Requirements
Certain products may have additional return requirements or restrictions. Please refer to the product description or contact our customer support team for more information.
7. Contact Us
If you have any questions or concerns about our Refunds & Returns Policy, please contact our customer support team at gunjan.saxena2019@gmail.com. We are here to assist you and ensure that you have a positive experience with Devroj Organic.
Please ensure that you review and customize this Refunds & Returns Policy to accurately reflect the practices and policies of your website and business. It’s also recommended to consult with a legal professional to ensure compliance with applicable laws and regulations.